Privacy Policy
Privacy Policy
1. Introduction
1.1 SR18 Technologies Pvt. Ltd. (“SR18 Technologies”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy (“Policy”) explains how we collect, process, use, and protect your personal information when you interact with:
(a) SR18 Technologies and its subsidiaries, affiliates, and partner entities globally (collectively, the “Group”);
(b) Visitors to any SR18 Technologies website, including sr18technologies.com, and associated mobile applications (Android & iOS) (collectively, the “Platform”);
(c) Users who register or engage with our software, AI solutions, IT support, and outsourcing services (collectively, the “Services”); and
(d) Authorized representatives or employees of organizations using our Services (“User”, “you”, or “your”).
1.2 “Personal Data” refers to any information that identifies or could identify you, whether directly or indirectly.
1.3 By accessing or using our Platform or Services, you agree to this Policy and consent to our data-handling practices. If you do not agree, please discontinue using our Services immediately.
2. Purpose and Compliance
2.1 This Policy has been prepared in compliance with:
The Digital Personal Data Protection Act, 2023 (India),
The Information Technology Act, 2000, and
International data protection frameworks such as the GDPR (Europe) and PDPL (UAE).
2.2 The purpose of this Policy is to explain:
(a) What Personal Data we collect,
(b) How we use it,
(c) With whom we share it, and
(d) How we protect and store it.
2.3 Certain information is legally required for regulatory and security purposes, such as KYC verification, payment processing, or cybersecurity compliance.
3. Amendments
3.1 SR18 Technologies may update this Policy periodically to reflect changes in law, technology, or company operations. Updates will be published on our website, and continued use constitutes acceptance.
4. Data Protection Principles
4.1 We process Personal Data based on the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality.
5. Consent & Withdrawal
5.1 By registering for or using our Services, you consent to the collection and processing of your Personal Data as described in this Policy.
5.2 You may withdraw consent at any time by contacting dpo@sr18technologies.com. Withdrawal will not affect prior lawful processing.
6. Personal Data We Collect
6.1 We may collect the following information:
Identification Data: Name, address, phone, email, and government-issued ID.
Financial Data: Payment details, invoices, and bank information.
Technical Data: Device information, browser type, IP address, operating system, and access logs.
Professional Data: Job title, company name, and business contact details.
Usage Data: Login times, preferences, system performance, and actions within our Platform.
AI Interaction Data: Prompts, chat logs, and files submitted to SR18’s AI tools (used solely for service improvement).
Cookies and Analytics: As described in Section 9 below.
6.2 We do not knowingly collect data from individuals under 18 years of age.
7. How We Collect Data
We collect data in three ways:
(a) Directly from you – via forms, registrations, or service requests.
(b) Automatically – when you use our Platform, through cookies, analytics tools, and device logs.
(c) From third parties – including payment processors, social media logins, or verified business partners.
8. Use of Personal Data
We use your data to:
Deliver and manage our IT and AI services.
Improve software performance and user experience.
Detect, prevent, and mitigate fraud or cybersecurity threats.
Provide technical support and service updates.
Conduct analytics, audits, and system maintenance.
Send service announcements, offers, and news (only with your consent).
Fulfil contractual and legal obligations.
We never sell or rent your personal data.
9. Cookies and Tracking Technologies
9.1 We use cookies to improve functionality, enhance performance, and personalize your experience.
9.2 Types of cookies include:
Essential cookies – for secure login and navigation.
Analytics cookies – for website performance insights.
Functional cookies – to remember user preferences.
Advertising cookies – used only with explicit consent.
9.3 You may disable cookies through your browser settings; however, some Platform features may not function properly.
10. AI Data Usage
10.1 Some SR18 solutions use Artificial Intelligence (AI) and Machine Learning (ML) technologies.
10.2 Any AI-generated data (“AI Output”) is used to improve service accuracy but is not used for profiling or automated decision-making without consent.
10.3 We do not store or reuse client-submitted AI prompts for training outside SR18’s systems.
11. Data Sharing
We may share limited Personal Data only when necessary, with:
Technology partners and hosting providers (e.g., AWS, Microsoft Azure).
Payment gateways for secure billing.
Auditors and regulators, where legally required.
Group entities and subcontractors who perform services on our behalf.
All third parties are bound by confidentiality and data-protection agreements.
12. International Transfers
SR18 operates globally. Data may be transferred between India, the UAE, Europe, and other countries.
We ensure compliance with GDPR, DPA 2023, and other relevant cross-border transfer standards through data transfer agreements and adequacy mechanisms.
13. Your Rights
As per Indian and international laws, you have the right to:
Access your data.
Correct inaccuracies.
Request deletion (subject to retention laws).
Restrict or object to processing.
Request data portability.
Withdraw consent.
File a complaint with the Data Protection Board of India or your local authority.
To exercise your rights, contact dpo@sr18technologies.com.
14. Data Retention
We retain Personal Data only as long as necessary to fulfill the purposes of collection, legal requirements, or client contracts. Typically, retention is 5 years from account closure unless law requires otherwise.
15. Security
We employ advanced encryption, firewalls, access control, and intrusion detection systems to secure your data.
However, internet transmission cannot be guaranteed as 100% secure. Users share information at their own risk.
If you suspect a data breach, contact us immediately at security@sr18technologies.com.
16. Third-Party Links
Our Platform may contain links to third-party websites or applications.
SR18 Technologies is not responsible for their privacy practices. Please review those entities’ privacy policies before sharing data.
17. Changes to This Policy
We may modify this Policy from time to time. Updated versions will be posted at www.sr18technologies.com/privacy-policy with the revision date clearly marked.
18. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at:
📧 Info@sr18technologies.com
📞 +91 97119 41569
📍 SR18 Technologies Pvt. Ltd. , New Delhi, India
✅ By using our Platform or Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Introduction
1.1 SR18 Technologies Pvt. Ltd. (“SR18 Technologies”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy (“Policy”) explains how we collect, process, use, and protect your personal information when you interact with:
(a) SR18 Technologies and its subsidiaries, affiliates, and partner entities globally (collectively, the “Group”);
(b) Visitors to any SR18 Technologies website, including sr18technologies.com, and associated mobile applications (Android & iOS) (collectively, the “Platform”);
(c) Users who register or engage with our software, AI solutions, IT support, and outsourcing services (collectively, the “Services”); and
(d) Authorized representatives or employees of organizations using our Services (“User”, “you”, or “your”).
1.2 “Personal Data” refers to any information that identifies or could identify you, whether directly or indirectly.
1.3 By accessing or using our Platform or Services, you agree to this Policy and consent to our data-handling practices. If you do not agree, please discontinue using our Services immediately.
2. Purpose and Compliance
2.1 This Policy has been prepared in compliance with:
The Digital Personal Data Protection Act, 2023 (India),
The Information Technology Act, 2000, and
International data protection frameworks such as the GDPR (Europe) and PDPL (UAE).
2.2 The purpose of this Policy is to explain:
(a) What Personal Data we collect,
(b) How we use it,
(c) With whom we share it, and
(d) How we protect and store it.
2.3 Certain information is legally required for regulatory and security purposes, such as KYC verification, payment processing, or cybersecurity compliance.
3. Amendments
3.1 SR18 Technologies may update this Policy periodically to reflect changes in law, technology, or company operations. Updates will be published on our website, and continued use constitutes acceptance.
4. Data Protection Principles
4.1 We process Personal Data based on the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality.
5. Consent & Withdrawal
5.1 By registering for or using our Services, you consent to the collection and processing of your Personal Data as described in this Policy.
5.2 You may withdraw consent at any time by contacting dpo@sr18technologies.com. Withdrawal will not affect prior lawful processing.
6. Personal Data We Collect
6.1 We may collect the following information:
Identification Data: Name, address, phone, email, and government-issued ID.
Financial Data: Payment details, invoices, and bank information.
Technical Data: Device information, browser type, IP address, operating system, and access logs.
Professional Data: Job title, company name, and business contact details.
Usage Data: Login times, preferences, system performance, and actions within our Platform.
AI Interaction Data: Prompts, chat logs, and files submitted to SR18’s AI tools (used solely for service improvement).
Cookies and Analytics: As described in Section 9 below.
6.2 We do not knowingly collect data from individuals under 18 years of age.
7. How We Collect Data
We collect data in three ways:
(a) Directly from you – via forms, registrations, or service requests.
(b) Automatically – when you use our Platform, through cookies, analytics tools, and device logs.
(c) From third parties – including payment processors, social media logins, or verified business partners.
8. Use of Personal Data
We use your data to:
Deliver and manage our IT and AI services.
Improve software performance and user experience.
Detect, prevent, and mitigate fraud or cybersecurity threats.
Provide technical support and service updates.
Conduct analytics, audits, and system maintenance.
Send service announcements, offers, and news (only with your consent).
Fulfil contractual and legal obligations.
We never sell or rent your personal data.
9. Cookies and Tracking Technologies
9.1 We use cookies to improve functionality, enhance performance, and personalize your experience.
9.2 Types of cookies include:
Essential cookies – for secure login and navigation.
Analytics cookies – for website performance insights.
Functional cookies – to remember user preferences.
Advertising cookies – used only with explicit consent.
9.3 You may disable cookies through your browser settings; however, some Platform features may not function properly.
10. AI Data Usage
10.1 Some SR18 solutions use Artificial Intelligence (AI) and Machine Learning (ML) technologies.
10.2 Any AI-generated data (“AI Output”) is used to improve service accuracy but is not used for profiling or automated decision-making without consent.
10.3 We do not store or reuse client-submitted AI prompts for training outside SR18’s systems.
11. Data Sharing
We may share limited Personal Data only when necessary, with:
Technology partners and hosting providers (e.g., AWS, Microsoft Azure).
Payment gateways for secure billing.
Auditors and regulators, where legally required.
Group entities and subcontractors who perform services on our behalf.
All third parties are bound by confidentiality and data-protection agreements.
12. International Transfers
SR18 operates globally. Data may be transferred between India, the UAE, Europe, and other countries.
We ensure compliance with GDPR, DPA 2023, and other relevant cross-border transfer standards through data transfer agreements and adequacy mechanisms.
13. Your Rights
As per Indian and international laws, you have the right to:
Access your data.
Correct inaccuracies.
Request deletion (subject to retention laws).
Restrict or object to processing.
Request data portability.
Withdraw consent.
File a complaint with the Data Protection Board of India or your local authority.
To exercise your rights, contact dpo@sr18technologies.com.
14. Data Retention
We retain Personal Data only as long as necessary to fulfill the purposes of collection, legal requirements, or client contracts. Typically, retention is 5 years from account closure unless law requires otherwise.
15. Security
We employ advanced encryption, firewalls, access control, and intrusion detection systems to secure your data.
However, internet transmission cannot be guaranteed as 100% secure. Users share information at their own risk.
If you suspect a data breach, contact us immediately at security@sr18technologies.com.
16. Third-Party Links
Our Platform may contain links to third-party websites or applications.
SR18 Technologies is not responsible for their privacy practices. Please review those entities’ privacy policies before sharing data.
17. Changes to This Policy
We may modify this Policy from time to time. Updated versions will be posted at www.sr18technologies.com/privacy-policy with the revision date clearly marked.
18. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at:
📧 Info@sr18technologies.com
📞 +91 97119 41569
📍 SR18 Technologies Pvt. Ltd. , New Delhi, India
✅ By using our Platform or Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.