1. Introduction

1.1 SR18 Technologies Pvt. Ltd. (“SR18 Technologies”, “we”, “us”, or “our”) is a private company limited by shares incorporated and registered under the laws of India with its registered office in Bangalore, India, and international operations across the UAE, Europe, and Asia.

1.2 These Platform Terms and Conditions (“Platform Terms”) govern your access to and use of SR18 Technologies’ suite of digital products, software, and services (collectively, the “Services”) through our websites and mobile applications (collectively, the “Platform”).

These terms include:

• Part 1 – Platform General Terms and Conditions: Applicable to all users of the Platform and Services.

• Part 2 – Software & AI Solutions Terms: Applicable to the use of SR18 proprietary software, CRM systems, and AI automation tools.

• Part 3 – IT Outsourcing & Managed Services Terms: Applicable to clients engaging SR18 for IT infrastructure, cybersecurity, or outsourcing services.

• Part 4 – Data Protection & Privacy Policy: Applicable to handling of user and client data.

• Part 5 – Dispute Resolution & Governing Law.

1.3 By accessing or using our Platform or Services, you represent that you are legally authorized to accept these Platform Terms on behalf of yourself or your company.

1.4 If you do not agree with these Terms, you must stop using the Platform and Services immediately.

1.5 By continuing to access, install, or use any part of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

2. Changes to These Platform Terms

2.1 SR18 Technologies may revise, update, or modify these Terms at any time. Updated Terms will be published on the Platform, and your continued use will signify acceptance.

2.2 Where legally required, we will notify users via email or on the Platform before changes become effective.

3. Contact

For questions, feedback, or concerns regarding these Terms or our Services, contact us at:
📧 legal@sr18technologies.com
📞 +91 97119 41569
📍 DELHI, INDIA

4. Eligibility, Registration, and Security

4.1 To use the Platform, you must provide accurate, complete, and current information during registration.

4.2 You must be at least 18 years of age to access or use our Services.

4.3 You are responsible for maintaining the confidentiality of your login credentials and any activities under your account.

4.4 If you suspect unauthorized access or fraudulent activity, contact us immediately at security@sr18technologies.com.

5. General Platform Conditions

5.1 You agree to:

• Use the Platform in compliance with all applicable laws.

• Keep your device updated and secure.

• Not misuse or interfere with any SR18 system or data.

5.2 All communications, invoices, and notifications will be sent electronically.

6. Promotions and Programs

From time to time, SR18 may introduce referral or loyalty programs. Participation constitutes acceptance of the relevant program terms.

7. Fees and Payments

7.1 All services and subscription fees are billed according to the selected package or contractual agreement.
7.2 Payments must be made in INR or AED unless otherwise agreed.
7.3 Refunds or cancellations will follow our official refund policy.

8. Acceptable Use

You must not:

• Use the Platform for unlawful or fraudulent activities.

• Upload viruses, harmful code, or offensive material.

• Attempt to gain unauthorized access to any SR18 system.

• Use SR18 intellectual property without consent.

Violations may result in immediate suspension or termination.

9. Intellectual Property

9.1 All software, source code, algorithms, AI models, trademarks, and content belong exclusively to SR18 Technologies Pvt. Ltd.
9.2 You are granted a limited, non-exclusive, revocable license to use our Platform for lawful business purposes only.

10. Artificial Intelligence Clause

10.1 Some SR18 services utilize AI-based tools and machine learning systems.
10.2 AI-generated output (“AI Output”) is provided for informational and operational assistance only, and may not always be complete or accurate.
10.3 SR18 does not warrant the accuracy, reliability, or suitability of AI Output for legal, financial, or professional purposes.
10.4 Users must independently verify results before relying on them.

11. Disclaimer

11.1 The Platform and all Services are provided “as is” and “as available”.
11.2 SR18 makes no guarantees regarding uninterrupted service, data accuracy, or system security.

12. Limitation of Liability

To the maximum extent permitted by law, SR18 Technologies and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or Services.
Total liability, if any, shall not exceed the total fees paid by you to SR18 within the past 12 months.

13. Termination

You may terminate your account at any time by contacting support@sr18technologies.com.
SR18 may suspend or terminate your access for any breach, fraudulent activity, or misuse of the Platform.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, with jurisdiction residing exclusively in the courts of DELHI, INDIA.

For international clients, SR18 Technologies reserves the right to enforce contractual jurisdiction within the UAE or applicable local law, as mutually agreed.

15. Contact & Notices

For legal or administrative correspondence:
📧 legal@sr18technologies.com
📍 SR18 Technologies Pvt. Ltd.
DELHI, India

✅ By using this Platform, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.